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All Systems Operational
JNCB Merchants
?
Operational
FAC Gateway
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Apr 23, 2024
No incidents reported today.
Apr 22, 2024
Resolved -
This incident has been resolved.
Apr 22, 20:48 UTC
Apr 22, 20:48 UTC
Investigating -
To our valued clients,
We would like to advise you that there is currently an issue which is affecting transaction processing through JNCB.
At this time, affected transactions may be declining with the following response codes: 91-TimeOut, 96-System Malfunction, 98-Host Unreachable or 30-Format Error.
The underlying issue is currently being investigated.
We will advise you once we’ve received confirmation that ability to process transactions has been restored.
Apr 22, 20:20 UTC
We would like to advise you that there is currently an issue which is affecting transaction processing through JNCB.
At this time, affected transactions may be declining with the following response codes: 91-TimeOut, 96-System Malfunction, 98-Host Unreachable or 30-Format Error.
The underlying issue is currently being investigated.
We will advise you once we’ve received confirmation that ability to process transactions has been restored.
Apr 22, 20:20 UTC
Apr 21, 2024
No incidents reported.
Apr 20, 2024
No incidents reported.
Apr 19, 2024
No incidents reported.
Apr 18, 2024
No incidents reported.
Apr 17, 2024
No incidents reported.
Apr 16, 2024
Resolved -
This incident has been resolved.
Apr 16, 22:30 UTC
Apr 16, 22:30 UTC
Investigating -
To our valued clients,
We would like to advise you that there is currently an issue which is affecting transaction processing through JNCB.
At this time, affected transactions may be declining with the following response codes: 91-TimeOut, 96-System Malfunction, 98-Host Unreachable or 30-Format Error.
The underlying issue is currently being investigated.
URGENT - Too many errors received from JNCB
Threshold: 50
Alert timeframe: 10 minutes
4/16/2024 6:44:09 PM to 4/16/2024 6:54:09 PM
The Alert was generated by the following transaction data:
Total Count
113
Additional details:
i039_resp_cd Message Count
91 113
We will advise you once we’ve received confirmation that ability to process transactions has been restored.
Apr 16, 21:57 UTC
We would like to advise you that there is currently an issue which is affecting transaction processing through JNCB.
At this time, affected transactions may be declining with the following response codes: 91-TimeOut, 96-System Malfunction, 98-Host Unreachable or 30-Format Error.
The underlying issue is currently being investigated.
URGENT - Too many errors received from JNCB
Threshold: 50
Alert timeframe: 10 minutes
4/16/2024 6:44:09 PM to 4/16/2024 6:54:09 PM
The Alert was generated by the following transaction data:
Total Count
113
Additional details:
i039_resp_cd Message Count
91 113
We will advise you once we’ve received confirmation that ability to process transactions has been restored.
Apr 16, 21:57 UTC
Apr 15, 2024
No incidents reported.
Apr 14, 2024
No incidents reported.
Apr 13, 2024
No incidents reported.
Apr 12, 2024
Completed -
The scheduled maintenance has been completed.
Apr 12, 07:00 UTC
Apr 12, 07:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 12, 05:00 UTC
Apr 12, 05:00 UTC
Scheduled -
To our valued clients,
The Bank have advised that their systems will be undergoing a period maintenance during the following time period. During this period of maintenance, there will be an interruption to processing.
If you have any questions, please do not hesitate to contact us at support@fac.bm
Apr 8, 19:07 UTC
The Bank have advised that their systems will be undergoing a period maintenance during the following time period. During this period of maintenance, there will be an interruption to processing.
If you have any questions, please do not hesitate to contact us at support@fac.bm
Apr 8, 19:07 UTC
Apr 11, 2024
Resolved -
This incident has been resolved.
Apr 11, 15:47 UTC
Apr 11, 15:47 UTC
Investigating -
To our valued clients,
We would like to advise you that there is currently an issue which is affecting transaction processing through JNCB.
At this time, affected transactions may be declining with the following response codes: 91-TimeOut, 96-System Malfunction, 98-Host Unreachable or 30-Format Error.
The underlying issue is currently being investigated.
We will advise you once we’ve received confirmation that ability to process transactions has been restored.
Apr 11, 15:29 UTC
We would like to advise you that there is currently an issue which is affecting transaction processing through JNCB.
At this time, affected transactions may be declining with the following response codes: 91-TimeOut, 96-System Malfunction, 98-Host Unreachable or 30-Format Error.
The underlying issue is currently being investigated.
We will advise you once we’ve received confirmation that ability to process transactions has been restored.
Apr 11, 15:29 UTC
Apr 10, 2024
No incidents reported.
Apr 9, 2024
No incidents reported.